Our Services

Prepaid

A prepaid mobile option for subscribers who prefer pay-as-you-go usage without long-term commitment.

Postpaid

A postpaid mobile option offering billed service for regular users and account-based management.

Fixed Line

Fixed-line telephone service for homes and offices requiring a stable landline connection.

International Calls

Outgoing international calling service connecting Hello Nepal subscribers to destinations abroad.

Nepal Satellite Telecom operates under the Hello Nepal brand, delivering GSM mobile services that span voice, messaging, and data needs across the country. The portfolio reflects a deliberate layering of offerings, beginning with core mobile connectivity and extending into value-added features that subscribers can reach through familiar dial codes and menu systems. This structure allows users to move between essential calling functions and supplementary services without leaving the same network environment, creating a unified experience anchored around accessibility and everyday communication convenience throughout varied regions and user routines.

The service lineup addresses both mobile and fixed-line audiences, recognising that household, institutional, and on-the-go users require different but related solutions. Prepaid options cater to subscribers who prefer flexible top-ups and controlled spending, while postpaid plans support customers seeking bundled allowances and consolidated billing. Alongside these, fixed-line services extend the Hello Nepal reach into locations where stable wired connections remain preferred. The combination reflects a wider effort to keep telephony relevant across diverse usage patterns, ensuring that voice quality, message reliability, and basic data access remain central to the overall service philosophy.

Value-added features form a meaningful layer of the Hello Nepal offering, covering tools such as SMS-based alerts, missed call notifications, IVR menus, and USSD-based shortcuts that allow subscribers to manage accounts, request information, or activate services without speaking to a representative. International calling options extend the network beyond national borders, while news and information alerts keep users informed through concise message formats. Together, these additions show how the operator treats mobile service as more than simple connectivity, positioning supplementary utilities as practical enhancements that fit naturally into daily routines and communication habits across different subscriber segments.

Customer support resources accompany the technical services, giving subscribers access to frequently asked questions, tariff explanations, mobile etiquette guidance, and feedback channels that help shape ongoing improvements. Careers and vacancy listings sit alongside distributor and coverage information, painting a fuller picture of how the operator engages with both customers and partners. Gallery archives and company profile content reinforce transparency, while contact pathways and service announcements keep the public informed about upcoming changes. This surrounding framework complements the core GSM offering, suggesting that Hello Nepal views user experience as an ecosystem of communication, information, and engagement.

SMS

Short Message Service for sending and receiving text messages across the Hello Nepal network.

IVR

Interactive Voice Response menus for account self-service and information access by phone.

USSD

Unstructured Supplementary Service Data sessions for quick on-screen balance, menu, and account actions.

MMS

Multimedia Messaging Service for sending picture and rich-media messages between compatible handsets.

Conference Call

Multi-party voice calling so several participants can join a single telephone conversation.

Fax

Fax transmission and reception supported through the Hello Nepal fixed-line and mobile services.

Fund Transfer

A balance transfer facility allowing eligible subscribers to move credit between accounts.

Internet

Mobile data service providing Internet connectivity for browsing and online applications on the go.